CRM

Braintree provides a complete range of Customer Relationship Management (CRM) solution, Implementation and Consulting services. CRM a major driving force to manage outstanding customer experience, analysis of critical data for customer acquisition, retention costs, marketing campaign performance, product and customer profitability, distribution channel performance and customer service. Outstanding service is the number one reason customers continue to do business with a company and recommend to others. There is a dramatic change in customer behavior, 80% of consumers will not go back to any organization after a negative experience.

There are various flavors of what can be termed CRM applications to make access of information easier than ever for employees within an organization.

Entry-level contact management solutions
Sales force automation
Comprehensive packages that interface with inventory systems and back-end accounting packages to give the users full "at-a-glance" histories of their entire transaction with suppliers, customers, staff, and production/assembly plants.

Braintree offers a scalable, Interoperable, award-winning family of on-demand solutions for customer service and support, integrated sales force automation, campaign management and document and file management. Our consulting, integration, customization and implementation services empowers companies to manage people and processes more effectively. Your sales team spends more time selling and less time on administration. Comprehensive CRM consulting services include:

Needs assessment and requirements documentation
Implementation and configuration
Integration and customized application development
Data migration, enrichment and cleansing
Training and support

Braintree provides substantial business and technology experience, to move client organizations forward. Our proven method of keeping projects on budget and on time, backed by our analysts, developers, engineers and instructors will make your customer relationship management initiative a success.